Shipping & Delivery
Delivery is free within the Greater Toronto Area (GTA) for orders over $1000 before tax. An extra delivery charge will be applied if the delivery address is outside the GTA. For detailed charges, please call 647-748-6188 to receive a quote.
All merchandise will be delivered only to your home or business address. P.O. boxes are not acceptable. Customers should ensure they provide an accurate street address for delivery of all merchandise. Deliveries are made during business days (Monday through Friday).
For houses, all items will be received in the driveway or garage. For condominiums or apartments, delivery will be made to the front or lobby. Requests for delivery beyond these points must be made in advance, and an extra charge will apply.
All orders must be paid in full before scheduling delivery.
Deliveries may be delayed due to heavy traffic or inclement weather conditions. We appreciate your patience and understanding during such times.
For the safety of our delivery team, we reserve the right to cancel or delay deliveries during hazardous weather conditions.
We collaborate with a vast network of trucking and transportation companies across the country. This allows us to arrange shipping for containers of any size to any destination within Canada. As a result, you can receive your merchandise in the most cost-effective, efficient, and secure manner possible. Freight charges are required to be prepaid by customers in advance. Generally, less-than-truckload (LTL) freights are prepaid by us, and the charges will be displayed on the invoice.
You can request a shipping quote via email or phone:
By Email: Please send an email to topcanvanity@hotmail.com with the model number or SKU number of the product in question, the postal code of the destination, and a contact phone number. We will respond to your inquiry within 24 hours with your shipping quote.
By Phone: Call 647-748-6188 Monday through Saturday from 9:30 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. Please provide the model number or SKU number of the product in question and the postal code of the destination.
- Merchandise will be processed within one to three business days and shipped on business days (Monday through Friday).
Orders will be thoroughly checked and securely wrapped on high pallets to ensure safe transportation. We are committed to providing you with the best service to minimize additional costs and reduce freight expenses. Please don’t hesitate to reach out to us for information regarding pallet size and weight if required for freight quotes.
We endeavor to maintain a sufficient stock of our products. However, due to high demand for certain items, there may be instances where they are temporarily out of stock or the manufacturer faces delays in production. As a result, this could lead to a slightly extended shipping time frame. Rest assured, we will promptly inform you if any of your selected products are on “backorder.”
We strive to maintain a comprehensive inventory of our products at our showroom location for your convenience. However, as our products require assembly at our warehouse, there may be instances where your desired items are not immediately available for pick up. In such cases, we will expedite the preparation of your order based on its size, typically ensuring it is ready for pick up on the same business day.
Return & Exchange Policy
We accept returns for merchandise in its original condition within 7 days of pick up, accompanied by a copy of your original invoice. All refunds will be credited back to the original form of payment. Please note that any shipping and handling fees paid with your order are non-refundable. Please be aware that we do not accept returns or exchanges for Special Order Items.
We gladly exchange merchandise in its original condition with your original invoice within 7 days of pickup or delivery. To qualify for an exchange, all items must be returned in their original packaging and in reselling condition.
- Show signs of previous installation
- Are broken or scratched
- Do not include the original invoice
- Are missing the original packaging or are partially damaged
For items returned that have to be repacked by our staff, 20% restocking fee will apply.
Topcan Cabinetry grants its customers the right to thoroughly inspect purchased products at the time of pickup or delivery. Items that are broken, scratched, or dented will not be accepted for returns or exchanges.
Stock Policy
Topcan Cabinetry can only guarantee stock for ordered products for up to 60 days from the due date on your invoice. Any products not picked up within 30 days may be subject to restocking. Product restocking can take anywhere from 1 to 8 weeks.
Topcan Cabinetry can store your products upon request, at a rate of $15.00 per square foot per month of storage space used, if requested before the due date on your invoice. If you want to check stock, click here.
Order Pickup
For your safety, please present a valid photo ID before pickup. Topcan Cabinetry does not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
For further information, feel free to contact us by phone at 647-748-6188 or by email at topcanvanity@hotmail.com during business hours.
